Free Shipping Rules
*Free 1st class domestic shipping.
- Shipments to Alaska, International and APO/FPO Military Addresses do not qualify for free shipping.
Shipping Questions and Answers
Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top of every page of our site. From there, you will be able to view information about your order.
Q: How long will it be before I receive my order?
A: For standard shipping, you should receive your order within 4-14 business days. Please allow additional time for shipments to APO/FPO addresses.
Q: Can I expedite my shipping?
A: If you live in the USA you may also upgrade to priority shipping which should arrive in 2-7 business days.
*Orders must be placed before 2 PM PST in order to ensure delivery within 1, 2 or 3 business days if you chose to upgrade your shipment to express service.
Orders that are placed between 2 PM PST on Friday and 11:59 PM PST on Sunday (or during a holiday) will be shipped on the next business day and delivered within 1, 2 or 3 business days after that. This promotion is available only if shipping to a location within the 48 contiguous US states that is serviced by UPS (for example, it is not available if shipping to a PO Box).
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Rootflage.com is not responsible for any item that has been delivered but not received by the customer. If the item has been shipped to the address indicated by the customer, we are not responsible for lost, stolen, or misplaced items. The customer must contact the carrier with the provided shipping information and work directly with the carrier. We will work with customers to resolve incorrect shipments when Rootflage.com is at fault.