Shipping & Delivery
Free Shipping Rules
*Free ground shipping applies to all orders $35.00 or more. Offer based on merchandise subtotal before any promo discounts, taxes or additional charges. Rootflage.com has the right to change this offer at anytime.
- Shipments to Alaska, International and APO/FPO Military Addresses do not qualify for free shipping.
Shipping Questions and Answers
Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top of every page of our site. From there, you will be able to view information about your order.
Q: How long will it be before I receive my order?
A: For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to APO/FPO addresses.
Q: Can I expedite my shipping?
A: As part of a special promotion, we offer free ground shipping on all orders over $35.00. If you live in the USA you may also upgrade to priority shipping which should arrive in 2-3 business days or if you are having a 911 hair emergency you can use express shipping and your Rootflage will arrive next day if you are in a metropolitan area or 2 days if you are in the sticks in a rural area.
*Orders must be placed before 2 PM PST in order to ensure delivery within 1, 2 or 3 business days if you chose to upgrade your shipment to express service.
Orders that are placed between 2 PM PST on Friday and 11:59 PM PST on Sunday (or during a holiday) will be shipped on the next business day and delivered within 1, 2 or 3 business days after that. This promotion is available only if shipping to a location within the 48 contiguous US states that is serviced by UPS (for example, it is not available if shipping to a PO Box).
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: What do you charge for standard shipping an order?
A: Our standard 4 to 5 business day shipping has a $4.00 flat rate fee or free on orders over $35.00. We do offer expedited shipping for a fee.
Rootflage.com is not responsible for any item that has been delivered but not received by the customer. If the item has been shipped to the address indicated by the customer, we are not responsible for lost, stolen, or misplaced items. The customer must contact the carrier with the provided shipping information and work directly with the carrier. We will work with customers to resolve incorrect shipments when Rootflage.com is at fault.
Click on this logo to sign up for a MyUS account, and receive your very own MyUS address to use at checkout. Register today and get FREE setup on a Basic or Premium membership.
Shop Online and ship worldwide from the USA with MyUS
We have partnered with MyUS, the No. 1 international shipping service to bring your favorite brands to you. With MyUS, you will be assigned a U.S.-based address where your package will be processed for shipping straight to your home country.
MyUS uses trusted delivery services like FedEx, UPS and DHL to ensure you receive your merchandise in the shortest amount of time.
To get started:
- Sign up with MyUS and get your MyUS address to use at checkout
- Shop online at US stores, and have your packages sent to your MyUS address
- MyUS will let you know when you package has arrived and allow you to create a shipment request for all your purchases
- Your shipments will arrive at your door in 2-4 business days
If you are ordering multiple items, be sure to select the "Premium Membership" for greatest savings!